Training to Keep Pace with Customer Demands
Challenge:
1-800-FLOWERS needed a flexible, online method of training remote, seasonal agents.
Solutions:
Cisco WebEx Training Center helps companies train a dispersed workforce to keep pace with changing customer demands.
Results:
- Shortened company's sales cycle
- Increased trainee retention from 88 to 92 percent
- Accelerated development of training sessions
- Reduced travel expenditures
With WebEx, we can eliminate a lot of the traveling we used to do for training purposes... that's good not just for the bottom line, but for the environment.- Faith LeGendre, vice president, Training, 1-800-FLOWERS