Enhance Contact Center Efficiency and Service

Improve operational efficiency, reduce business costs, and improve customer response with Cisco Unified Contact Center Express. Designed for midmarket, enterprise branch, or corporate departments requiring a sophisticated customer interaction management solution for up to 300 agents, this solution is easy to deploy, easy to use, secure, virtual, and highly available. Other benefits include:

• Simplifies business application integration
• Eases agent administration
• Increases agent flexibility
• Provides efficiency gains in network hosting

Intended for both formal and informal contact centers, this unified communications solution also delivers:

• Sophisticated call routing and comprehensive contact management
• Presence integration for increased caller satisfaction through improved agent performance and knowledge worker expertise
• Workforce Optimization, including Workforce Manager, Quality Manager and Advanced Quality Manager
• E-mail management, chat, and web collaboration features
• Easy-to-use administration features
• Simplified installation, configuration, and application hosting

The Cisco Unified Contact Center Express is a single-server, integrated "contact center in a box", that can also:

• Improve agent scalability
• Provide powerful automatic call distributor features, including conditional routing, call-in-queue and expected-wait-time messages, enterprise data displays, real-time data, and historical reporting

The solution is available in three versions tailored to your customer contact requirements. You can easily upgrade from one version to the next.