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Cisco Unified Communications Manager (CallManager)

Configuration Examples and TechNotes

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Cisco Unified Communications Manager Version 5.0
- CallManager 5.x/6.x: Roles and Permissions
  25/Sep/2007
- CallManager 5.x: NIC Properties via the CLI Configuration Example
  07/Apr/2008
Cisco Unified CallManager Version 4.0
- CallManager 4.x: Delete Unassigned Directory Numbers Configuration Example
  03/Jul/2007
Dial Plans
- A Typical U.S. Dial Plan for Cisco CallManager 3.x and 4.x
  15/Jun/2005
- Configuring Overlap Sending and Receiving with Cisco CallManager
  03/Feb/2006
Analog and Digital Gateways
- Busy-Out ISDN B-Channels in Cisco CallManager Configuration Example
  30/Oct/2006
- Configuring the Catalyst 6000/6500 WS-X6624 FXS Blade with Cisco CallManager 3.0
  03/Feb/2006
- Configuring VoIP Fax Relay Using CallManager and a Voice Gateway
  28/Apr/2006
- Failover Timer on SIP Trunks with CallManager Configuration Example
  07/Apr/2008
- H.323 Gateway Dial-Peer Configuration for Cisco CallManager Server Redundancy
  03/Feb/2006
- How to Configure MGCP with Digital PRI and Cisco CallManager
  13/Oct/2008
- How to Use Cisco CallManager to Configure a Catalyst WS-X6608-T1 Port as a T1 VoIP Gateway
  28/Dec/2005
- IOS Gateway BRI Backhaul with Cisco CallManager 4.1 Configuration Example
  27/Jun/2006
- Mapping Outbound Calls to Unique FXS/FXO Ports on Analog Gateways
  01/Oct/2006
Conferencing/Transcoders
- CallManager and IOS Gateway DSP Farm Configuration Example
  27/May/2005
- Configuring a Catalyst WS-X6608 Port as DSP Resource for Transcoding and MTP Using Cisco CallManager 3.3(x) and 4.x
  03/Feb/2006
- Enhanced Transcoding and Conferencing for IOS Voice Gateways in a CallMananger Network using DSP Resources Configuration Example
  30/May/2007
- Hardware Conference Bridge Configuration and Use with CallManager and a Catalyst 6000/6500 WS-X6608 Port
  03/Feb/2006
- Understanding Transcoding and Conference Bridging Using a Catalyst 6000 WS-X6608-T1/E1 Blade
  03/Feb/2006
Gatekeepers
- Cisco CallManager 3.3 Gatekeeper Configuration
  13/Oct/2005
- Configuring an Anonymous Device Gatekeeper with Cisco CallManager Versions 3.3 and 4.1
  20/Jan/2006
Active Directory/DC Directory Configuration
- Active Directory Patch for CallManager with Exchange 2000 Already Installed
  30/Mar/2005
- DC Directory: Modify the Default User PIN and Password Length
  01/Aug/2007
- How to Change the DC Directory Password
  03/Feb/2006
IP Phone Services and Features
- Configuring Cisco CallManager IP Phones to Work With IP Phone Agent
  03/Feb/2006
- Configuring External CFA Extension on IP Phone When Doing Overlap Sending
  03/Feb/2006
- Configuring the Cisco 7920 Wireless IP Phone with WEP Keys, VLANs, and LEAP
  09/Oct/2006
- Copy Speed Dials from One Attendant Console User to Another Configuration Example
  22/Sep/2006
- Forced Authorization Codes (FAC) Configuration Example
  08/Aug/2008
- Hotdial on IP Phones with CallManager Configuration Example
  23/Jan/2006
Bulk Administration Tool (BAT)/TAPS
- Device Configuration with TAPS and BAT in Cisco CallManager Administration
  04/May/2007
- Migrate Extension Numbers Between Phones using the Bulk Administration Tool
  02/Jul/2007
CDR and ART/CAR
- Recreate the CDR Database in a Cisco CallManager Server
  24/May/2006
Integration: MGCP
- MGCP with Digital CAS and Cisco CallManager Configuration Example
  02/Feb/2006
Integration: Voicemail (Unity/Non-unity)
- Change Passwords in Cisco CallManager and Cisco Unity Configuration Example
  24/May/2007
- Cisco Unity Express Networking with DNS-Based Addressing
  16/Nov/2005
- Configuring CallManager 3.x for Integration to Voice Mail Systems via SMDI
  02/Feb/2006
- Installing a New Core SPE 310 Card to Support Voice and Messaging Applications
  20/Nov/2006
- Sharing a Cisco Unity Voice Mail Box between Two or More IP Phones
  02/Feb/2006
Integration: PBX
- Nortel Meridian PBX and Cisco CallManager Integration
  02/Feb/2006
Cisco IP Contact Center Product Family
- How to Configure ICD on CRA 2.2(1)
  21/Mar/2007
- How to Get the ICD Extension to Appear on the User Page Using CallManager 3.3
  14/Jun/2005
- Installing and Configuring Extension Mobility Using Either: Extended Services 2.2; CRA 2.2 or CRS 3.0(2) and CallManager 3.2
  03/Feb/2006
IP IVR ICD
- Integrating Cisco CallManager IVR and Active Directory
  19/Jan/2006
Miscellaneous
- CallManager MoH uses G.711 Codec while Voice Calls use G.729 Codec Configuration Example
  03/Feb/2006
- CallManager to use VT Advantage Configuration Example
  22/Jul/2005
- CallManager: Intercom Feature Configuration Example
  02/Jul/2007
- PIX/ASA 7.x: Enable VoIP (SIP, MGCP, H323, SCCP) Services Configuration Example
  10/Oct/2008
- Set Traces with Cisco CallManager 4.0
  03/Feb/2006
Cisco Administrative Reporting Tool
- Capture Voice Messaging Utilization Reports
  21/Nov/2006
Cisco Unified CallManager Version 4.1
- Call Admission Control Interactive Voice Network Configuration Example
  16/Apr/2007
- Device Pools Interactive Voice Network Configuration Example
  16/Apr/2007
- IPMA with Proxy Line Support Interactive Voice Network Configuration Example
  16/Apr/2007
- Media Resources Interactive Voice Network Configuration Example
  16/Apr/2007
- MGCP IOS Gateway (RTP) Interactive Voice Network Configuration Example
  16/Apr/2007
- MGCP IOS Gateway (San Jose) Interactive Voice Network Configuration Example
  16/Apr/2007
- MGCP Unified CallManager Gateway (RTP) Interactive Voice Network Configuration Example
  16/Apr/2007
- MGCP Unified CallManager Gateway (San Jose) Interactive Voice Network Configuration Example
  16/Apr/2007
- Phone Configuration (RTP) Interactive Voice Network Configuration Example
  16/Apr/2007
- Phone Configuration (San Jose) Interactive Voice Network Configuration Example
  16/Apr/2007
- Quality of Service Interactive Voice Network Configuration Example
  30/Sep/2008
- Regions Interactive Voice Network Configuration Example
  16/Apr/2007
- SRST Voice Mail Interactive Voice Network Configuration Example
  16/Apr/2007
- Unified CallManager Extension Mobility Interactive Voice Network Configuration Example
  16/Apr/2007
- Unified CallManager Interactive Voice Network Configuration and Troubleshooting Case Study
  16/Apr/2007
- Unified CallManager Voice Mail Interactive Voice Network Configuration Example
  16/Apr/2007
- Unified SRST Interactive Voice Network Configuration Example
  16/Apr/2007
- Unity Voice Mail Interactive Voice Network Configuration Example
  16/Apr/2007
- Voice Dial Plan Interactive Voice Network Configuration Example
  16/Apr/2007
- Voice Mail Interactive Voice Network Troubleshooting
  16/Apr/2007
Integration: IBM Lotus Sametime
- Cisco Click-to-Call / Click-to Conference Plug-In Compatibility Matrix (PDF - 59 KB)
  30/Jul/2008
- Integration Note for Configuring the Cisco Click-to-Conference Plug-In with IBM Lotus Sametime New!
  07/Mar/2008
- Add Prefix to the Missed Call Number
  07/May/2007
- Adding Cisco IP SoftPhone Users
  31/Jan/2006
- Adding Cisco WebAttendant Users for Cisco CallManager 3.0
  02/Feb/2006
- Adding Cisco WebAttendant Users in CallManager 3.1
  02/Feb/2006
- Adding Supplementary Services to Cisco 7910 with Feature Keys
  03/Feb/2006
- Associating Users with CTI Ports
  02/Feb/2006
- Call Failure from Cisco IP Phone with Extension Mobility (EM) User Device Profile Logged In, to Cisco IP Phone in EM Logout Mode
  29/Jun/2007
- CallManager Attendant Console Marks Internal Calls as Voice Mail
  02/Feb/2006
- CallManager CallerID Feature Issues
  23/Jan/2007
- CallManager Configuration Requirements for IPCC
  21/Mar/2005
- CallManager Directory Service Log Trace Level Selection
  03/Feb/2006
- CallManager Failure to Communicate with Avaya Unified Messaging via VG224 using SMDI
  03/Feb/2006
- CallManager H.323: One-way Voice Issue after Transfer or Hold
  08/Aug/2008
- CallManager IPMA and PA Co-exsistence
  30/Mar/2005
- CallManager Music On Hold Volume Adjustment
  02/Feb/2006
- CallManager Server: Use PsList to Troubleshoot a Memory Leak Problem
  03/Feb/2006
- CallManager STI Backup Service and IP Telephony Applications Backup Utility Error Message: STI Backup Service Does Not Exist
  18/Dec/2002
- CallManager 4.x Voice Mail Port Creation with Unity Voice Mail (NON-FAILOVER)
  31/Jul/2008
- CDR Database Copy or Migration to Another Server
  31/Jan/2006
- Change the Default MOH Directory
  29/Jul/2008
- Changing the IP Address for Cisco Unified CallManager / Unified Communications Manager
  05/Nov/2007
- Check Password Synchronization with the Admin Utility in the Cisco CallManager Cluster
  07/Feb/2007
- Cisco CallManager and H.323 Gateway Interaction Issues
  21/Aug/2006
- Cisco CallManager 3.0(1) DNS Configuration Issues
  02/Feb/2006
- Cisco IOS H.323 Gateway Configuration for Use with Cisco CallManager
  19/Jun/2008
- Cisco Unity with CallManager Problem with DTMF
  02/Feb/2006
- Configure a "One Button Login" for IP Phone Agents
  28/Feb/2007
- Configure and Deploy Silent Monitoring and Record in CRS
  06/Mar/2008
- Configure MGCP Gateway and FXO/FXS Ports on a Cisco CallManager Server
  11/Jan/2007
- Configure Q.SIG PRI Trunks between Call Manager and Avaya S8700/G650 with Unity Voice Mail Integration
  20/Aug/2006
- Configuring a Single Dialed Number on Multiple Lines
  16/Feb/2006
- Configuring a Single Dialed Number to Route Calls to a Group of IP Phones
  30/Jan/2008
- Configuring and Utilizing the Call Pickup and Group Pickup Features with Cisco CallManager
  03/Feb/2006
- Configuring AutoAttendant with CRA 3.0 and CCM 3.2
  21/Mar/2007
- Configuring Cisco CallManager with IOS MGCP Gateways (Analog FXO, FXS Ports)
  11/Jan/2007
- Configuring Cisco IP Phone Speed Dial Buttons with CallManager 3.3x and 4.x
  29/Jun/2007
- Configuring Cisco IP Phones to Make Use of Local DSP Resources
  10/Jan/2006
- Configuring Cisco Unified Communication Manager Directory Integration New!
  07/Jan/2009
- Configuring Cisco WebAttendant Client Application Settings for Non- Administrator Accounts on MS Windows NT 4.0 or Windows 2000 Systems for Cisco CallManager 3.0
  14/Aug/2006
- Configuring Cisco WebAttendant Client Application Settings for Non-Administrator Accounts on MS Windows NT 4.0 or Windows 2000 Systems in Cisco CallManager 3.1
  11/Aug/2006
- Configuring Cisco WebAttendant Pilot and Hunt Groups for Cisco CallManager 3.0
  18/Aug/2006
- Configuring Cisco WebAttendant Pilot and Hunt Groups in CallManager 3.1
  02/Feb/2006
- Configuring the Cisco Four Port IP Auto-Attendant Application on a CallManager Server
  10/Jan/2006
- Configuring the Cisco IOS MGCP Gateway
  01/Nov/2006
- Configuring the Forward No Answer Timeout in Cisco CallManager 3.x and 4.x
  28/Mar/2006
- Configuring The IP Hosts File on a Windows 2000 CallManager Server
  13/Nov/2006
- Configuring Windows 2000 DHCP Server for Cisco CallManager
  03/Feb/2006
- Configuring 0 to Dial the Operator on Cisco CallManager
  03/Feb/2006
- Creating Cisco IP SoftPhone Customization Files
  02/Feb/2006
- Creating Idle URL Using Graphics on Cisco IP Phone
  26/Sep/2007
- Creating Users, Phones, and Associations in Cisco CallManager
  03/Feb/2006
- CTI Route Point Configuration and Use
  23/Nov/2005
- DCD Backup and Restore by dcbckdib and Migration Script
  26/Oct/2006
- Failure of CCME to Recognize the Second Port of Cisco ATA
  11/Sep/2006
- H.323 Gateway Configuration Between CallManager Express and CallManager
  10/Dec/2007
- How Multiple Calls Per Line Work in Cisco CallManager 4.x
  29/Mar/2006
- How to Adjust the Time Available for IPCC Express ICD Agents to Answer Calls
  22/Apr/2008
- How to Change Active or Netscape Directory Integration Back to DC Directory in CallManager
  03/Feb/2006
- How To Configure Time Synchronization for Cisco CallManager and Cisco Unity
  27/Mar/2007
- How to Disable Call Waiting to Allow Transfer of Second Incoming Call with Cisco CallManager 3.x
  03/Feb/2006
- How to Set Up CTI Ports On CallManager
  02/Feb/2006
- ICD Extension Option Does Not Appear on the Cisco CallManager Global Directory User Page
  26/Jul/2007
- IIS Security and Cisco CallManager Version 2.4
  26/Sep/2006
- Install and Configure IP Communicator with CallManager
  29/May/2008
- Installing and Configuring Cisco IP SoftPhone on the Client PC
  03/Feb/2006
- Installing and Configuring Cisco WebAttendant for CallManager 3.1
  02/Feb/2006
- Installing and Configuring Cisco WebAttendant for CallManager 3.0
  18/Aug/2006
- Installing and Configuring Cisco WebAttendant on the Client PC for Cisco CallManager 3.0
  15/Aug/2006
- Installing and Configuring Cisco WebAttendant on the Client PC in Cisco CallManager 3.1
  02/Feb/2006
- Installing and Configuring the Cisco IDS Host Sensor on Cisco CallManager 3.0 and 3.1
  02/Feb/2006
- Installing Cisco IP SoftPhone from a Web Based Install Image
  02/Feb/2006
- Integrating Cisco CallManager Version 2.4 With Avaya Octel 250 Messaging Server
  02/Feb/2006
- Integrating Cisco CallManager with Cisco Unity 3.1 Failover
  31/Jan/2006
- Integrating Cisco Unity and CallManager
  23/Jun/2006
- Messages Button Brings Up Wrong Line for Voice Mail
  03/May/2008
- Problems Setting Ring Types on IP Phones After Upgrading Cisco CallManager
  21/May/2007
- PSTN Line Access With and Without Prefix Dialing
  02/Feb/2006
- Remote Attendant Console Across a Firewall
  05/Mar/2008
- Removing TCD and LSS Services from Cisco CallManager and Removing Web Attendant Client from Attendant's PC
  02/Feb/2006
- Resetting Permissions on .DLLs for Cisco CallManager Version 2.4
  02/Feb/2006
- Sample of Debug MGCP Packets
  22/Apr/2008
- Setting Up Cisco IP Phones for Use with Cisco WebAttendant for Cisco CallManager 3.1
  02/Feb/2006
- Setting Up Cisco IP Phones for Use with Cisco WebAttendant for Cisco CallManager 3.0
  14/Aug/2006
- Setting up Intercluster Trunks with Three or More Cisco CallManagers
  30/Mar/2005
- Sharing the Cisco WebAttendant User Directory Database Information in Cisco CallManager 3.1
  02/Feb/2006
- Sharing the Cisco WebAttendant User Directory Database Information in Cisco CallManager 3.0
  02/Feb/2006
- Shrink the CDR/CAR Database Size
  26/Mar/2007
- SIP-TLS between IOS SIP Gateway and CallManager Configuration Example
  29/Nov/2007
- Specifying a Location for the Cisco WebAttendant Client Application TCD Database Path in Cisco CallManager 3.1
  02/Feb/2006
- Specifying a Location for the WebAttendant Client Application TCD Database Path for Cisco CallManager 3.0
  02/Feb/2006
- Supporting Variable Length Dial Plans for Cisco CallManager Route Patterns - an Exercise in Designing a Route Pattern that Covers a National Dial Plan
  10/Jan/2006
- Telephony Call Dispatcher Directory Usage
  02/Feb/2006
- Transfer a Caller Directly into a Unity Express Mailbox
  02/Feb/2006
- Transferring Calls Directly to Voice Mail with Cisco CallManager 3.2.2 spD
  08/Jun/2006
- Unable to Search Enterprise Directory after Installing the Cisco CallManager Active Directory Plugin
  03/Feb/2006
- Understand and Configure the Always Use Prime Line Service Parameter
  04/Jun/2007
- Understand Media Resource Groups and Group Lists
  15/Jan/2007
- Understanding and Using Partitions and Calling Search Spaces with Cisco CallManager
  01/Nov/2007
- Unified CallManager Server: Obtain Good Mirror Disks
  26/Jun/2007
- United Kindom Numbering Plan for CallManager
  03/Feb/2006
- Using the Meet-Me and Ad Hoc Conferencing Features
  16/May/2008
- Verifying Cisco IP SoftPhone Directory Services
  19/Jan/2006
- Verifying Username and Password Specification for Cisco IP SoftPhone Client Configuration
  02/Feb/2006
- VT Advantage Installation on a PC
  27/Oct/2006
- VT Advantage Installer Indicates that the CPU does not Meet Minimum Requirements
  03/Feb/2006
- VT Advantage: Troubleshoot Video Problems with Traces
  17/Nov/2005
- VT Advantage: Verify the VT Camera was Successfully Installed on a Local PC
  21/Jul/2005
- Why the Reuse of a Deleted DN May Cause Misrouted Calls in CallManager 4.x
  27/Oct/2006