Cisco Essential Operate Service Shared Support End-of-Sale and End-of-Life Announcement for the Cisco Unified Communications Contact Center, MeetingPlace, and Voice Portal Products
Cisco® Unified Contact Center, Cisco MeetingPlace®, and Cisco Voice Portal products that require Advanced Technology Provider (ATP) program certification are not eligible for support under the Cisco Shared Support Program, also known as Shared Support Essential Operate Software Service (SESW) under Essential Operate Services. To fully align with Cisco's Services strategy, Shared Support for these products requiring ATP certification products were removed on September 15, 2008.
Cisco Unified Contact Center Express products and all other unified communications products not requiring ATP certification are not affected by this announcement. Table 1 lists all voice product families affected by this announcement.
Table 1 Affected Voice Product Families
Migration from existing SESW contracts should take place at renewal. The recommended migration path is to Cisco Collaborative Essential Operate Services or Partner Essential Operate Services (PSES). Cisco Brand Resale is also available for these products (ESW).
Partner Essential Operate (PSES) is the replacement of Partner Software Application Plus Upgrades (PSAU) and is only available to certified ATP partners. More information can be found at: www.cisco.com/en/US/partner/products/svcs/ps3844/ps3849/ps3851/serv_home.html, and www.cisco.com/web/partners/support/integrator_support_exhibits.html
Information regarding Cisco Collaborative Technical Services and Partner Essential Operate Services is available on the following websites:
- Collaborative Technical Services: www.cisco.com/partner/services/collaborative/
- Partner Essential Operate Services: www.cisco.com/en/US/partner/products/svcs/ps3844/ps3849/ps3851/serv_home.html
Information regarding the ATP programs is available at: www.cisco.com/web/partners/pr46/pr0/partners_pgm_concept_home.html.
A list of SKUs removed are available at: www.cisco.com/en/US/products/svcs/ps2961/ps2664/Services_Bulletins_List.html.
Contact your Cisco channel account manager for further details about this program.
For more information about Cisco Services, please contact your local Cisco service
