A communication system is a critical part of a business strategy, and can help you increase your effectiveness and customer satisfaction. From simple phone calls to messaging applications to contact centers, your communication system can provide tools to help your employees at their desks and when they are mobile to be more accessible to customers, colleagues, and information-thereby increasing their responsiveness to customers as well as their own productivity and efficiency. The Cisco® Unified Communications Software Subscription increases business value through an economical and timely approach to upgrading to newest and latest Cisco technology.
When you purchase your Cisco Unified Communications system, you want to receive the best possible return on your investment while lowering your total cost of ownership. You want to keep pace with technology advancements and improve productivity with the latest software product features and capabilities with major upgrades. The Cisco Unified Communications Software Subscription provides a cost-effective way to predict and plan your IP communications upgrades over multiple years. Cisco Unified Communications Operate Services is required when purchasing the Cisco Unified Communications Software Subscription. Cisco Unified Communications Operate Services can help you maintain the high availability, security, and operational efficiency of your Cisco Unified Communications system.
Cisco Unified Communications Software Subscription allows you to purchase major software version upgrades of various Cisco Unified Communications products at a reduced cost as a 1-, 2-, or 3-year subscription. You can optimize your savings by purchasing multiyear plans.
You can purchase Cisco Unified Software Subscription in the following circumstances:
• Requires the purchase of Cisco Operate Services (either Essential or Select)
• Must be purchased within 90 days of an initial system installation; for example, your first server in a Cisco Unified CallManager 5.0 cluster (this directive does not apply to expansions within a single cluster)
• Must be purchased within 90 days of purchasing a major release upgrade
• Must be purchased as a migration from a Cisco Software Application Support plus Upgrades (SASU) contract
Cisco Unified Communications Software Subscription applies to upgrades for major releases only. (A major release refers to a release of software that provides major architectural changes or major feature enhancements or functions.) Minor and maintenance release updates are a part of Cisco Unified Communications Essential Operate Services and Cisco Unified Communications Select Operate Services. (A minor release refers to an incremental release of software that provides bug fixes and minor feature enhancements. A maintenance release refers to an incremental release of software that provides maintenance fixes.)
Cisco Unified Software Subscription is initially offered for the following Cisco Unified Communications products and applications:
• Cisco Unified CallManager
• Cisco Unified Contact Center Express
• Cisco Unified Contact Center Enterprise
• Cisco Unified MeetingPlace® conferencing
• Cisco Unified MeetingPlace Express
• Cisco Unified MeetingPlace Express VT
• Cisco Unity® Unified Messaging
• Cisco Unity Connection
• Cisco Unified Presence Server
• Cisco Unified Personal Communicator
• Cisco Emergency Responder
• Cisco IP Interactive Voice Response (IP IVR)
• Cisco Unified Application Server
• Cisco Unified Media Engine
• Cisco Unified Phone Proxy
• Cisco Intelligent Contact Management Hosted
• Cisco Unified Contact Center Hosted
Other Cisco Unified Communications products and applications will be added over time.
Availability and Ordering
You can purchase the Cisco Unified Communications Software Subscription from your Cisco account representative or your Cisco channel partner.
Pricing is based on the number of seats or ports, depending on application, so you can buy only what you need.
Business Benefits
Cisco Unified Communications Software Subscription can help you increase your Cisco Unified Communications business value and return on investment through an economical approach to upgrading to new Cisco technology, offering the following benefits:
Keeps pace with new software product features and capabilities with major upgrades
Improves ability to predict and plan IP communications budgets over multiple years
Using the Cisco Lifecycle Services approach, Cisco and its channel partners offer a broad portfolio of end-to-end services. These services are based on proven methodologies for deploying, operating, and optimizing Cisco Unified Communications solutions. Initial planning and design services, for example, can help you meet aggressive deployment schedules and minimize network disruption during implementation. Operate services reduce the risk of communications downtime with expert technical support. Optimize services enhance solution performance for operational excellence. Cisco and its partners offer a system-level service and support approach that can help you create and maintain a resilient, converged network that meets your business needs.
