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For all customers, partners, resellers, and distributors who hold valid Cisco service contracts, Cisco provides around-the-clock, award-winning technical support services, online and over the phone.
Online service request tools are available to registered Cisco.com users with a valid service contract. Start with the Cisco TAC Service Request Tool to create a service request. This tool lets you describe the issue in your own words and attach files to the service request, and will route your service request to an appropriate engineer as fast as possible.
You can also use the Cisco TAC Service Request Tool to update your service request. This tool lets you update a service request in less than half the time it takes to dictate changes to a Cisco representative over the telephone. Plus, the tool will send an automatic alert to your Cisco TAC engineer when you submit any updates.
For urgent situations when you need to speak to an engineer immediately, use the "Telephone Numbers" table below to submit a service request over the telephone.
Outside these locations, contact the Cisco regional sales office nearest you, or contact your local authorized Cisco distributor.
If you have questions about order status, changes, or returns, please visit the Cisco Customer Service Contacts page.
Note: Numbers with an asterisk (*) have special dial instructions.
1. Dial the Local Access number.
2. After the chime, dial the Card number and PIN number 5689.
3. After you hear a few beeps, dial *99.
4. If dialing *99 does not work, the operator will ask you what number you wish to dial; use the card number.
|
United States |
1 800 553 2447
1 408 526 7209 |
| Africa |
+32 2 704 5555 |
| Argentina |
Preferred contact:
0800-555-3456 (may not be available from all mobile phones)
Alternatively:
ALA: 0 800 288 5288, then 888 443 2447
Telecom: 0 800 555 4288, then 888 443 2447
Telefonica: 0 800 222 1288, then 888 443 2447 |
| Armenia |
800-721-7549 |
| Asia-Pacific |
+61 2 8446 7411 |
| Australia |
1 800 805 227 |
| Austria |
0800 297 526
43(0) 12 4030 6000 |
| Azerbaijan |
088 9999999 |
| Belarus |
800-721-7549 |
| Belgium |
0800 94242 |
| Bolivia |
800 10 1110, then 888 443 2447 |
| Brazil |
0 800 891 4972 |
| Canada |
English:
1 800 553 2447
1 408 526 7209
French:
1 800 419 9504 |
| Chile |
Preferred contact:
1230-020-5546 (may not be available from all mobile phones.)
Alternatively:
800 225 288, then 888 443 2447 |
| China |
In-country TAC support:
800 810 8886 (Not applicable for cell phones)
400 810 8886 |
| Colombia |
Preferred contact:
1-8005-1-81068 (may not be available from all mobile phones)
Alternatively:
01 800 911 0010, then 888 443 2447 |
| Costa Rica |
Preferred contact:
0-800-011-1137 (may not be available from all mobile phones)
Alternatively:
0 800 0 114 114, then 888 443 2447 |
| Czech Republic |
00 800 222 55288, then 888 443 2447
|
| Dominican Republic |
Preferred contact:
1-866-777-6252 (may not be available from all mobile phones)
Alternatively:
1 800 872 2881, then 888 443 2447 |
| Ecuador |
1 999 119, then 1 800 721 7549 |
| El Salvador |
* CTE:
800 1767,
Card number 9193826642
* Telefonica:
800 1567,
Card number 9193826642 |
| Europe |
+32 2 704 5555 |
| France |
0800 770 400 |
| Germany |
0800 187 3652 |
| Guatemala |
* 1 800 999 9189,
Card number 9193926641 |
| Hong Kong |
800 96 5910 |
| Hungary |
* Dial 06, wait for dial tone and enter: 800 01411,
Card number 3227045874 |
| India |
000 117, then 888 861 6453 |
| Indonesia |
001 803 61 838 |
| Israel |
972 9 8927344 |
| Italy |
800 787 854 |
| Japan |
0066 33 800 926
In-country TAC Partners: 0120 086771
81 3 6434 2042 |
| Kazakhstan |
800-721-7549 |
| Korea |
Seoul: 00798 611 0712 |
| Malaysia |
1 800 805880 |
| Mexico |
Preferred contact:
001 888 443 2447 (may not be available from all mobile phones)
Alternatively:
01 800 288 2872, then 888 443 2447
01 800 462 4240, then 888 443 2447 |
| Middle East |
+32 2 704 5555 |
| New Zealand |
0800 44 6237 |
| Netherlands |
0800 0200 791 |
| North America |
1 800 553 2447
1 408 526 7209 |
| Panama |
800 0109, then 888 443 2447 |
| Peru |
Preferred contact:
0800-53-967 (may not be available from all mobile phones)
Alternatively:
0 800 50288, then 888 443 2447 |
| Philippines |
PLDT: 1800 1611 0056 |
| Poland |
00 800 4411 932 |
| Romania |
0808 03 4288, then 888 443 2447 |
| Russia |
Moscow:
(+7 495) 961 13 82
St. Petersburg:
(+7 812) 363-3328
All-Russia Toll Free:
(8 800) 700 05 22 |
| Saudi Arabia |
00 32 2 704 5555
1 800 10, then 888 443 2447 |
| Singapore |
800 6161 356 |
| South Africa |
* 0800 99 0011,
Card number 3227045885 |
| Spain |
900 997154 |
| Switzerland |
+41 (0)44 878 9200
+41 (0)31 998 5050
+41 (0)21 822 1600
|
| Tadjikistan |
(+ 992 44) 600 60 40 |
| Taiwan |
0 080 1 611206 |
| Thailand |
001 800 611 0754 |
| Turkey |
0811 288 0001, then 888 443 2447 |
| UAE |
0 800 121, then 888 443 2447 |
| Ukraine |
8-800-301-2090 (toll-free number) |
| United Kingdom |
0800 404 7778 |
United States |
1 800 553 2447
1 408 526 7209 |
| Uzbekistan |
800-721-7549 |
| Venezuela |
0 800 2255 288, then 888 443 2447 |
| Vietnam |
1800 585809 |
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