Partner Central

The Cisco Master Unified Communications Specialization recognizes an elite group of channel partners that have the most in-depth technology skills and demonstrated customer success in selling, deploying, and supporting sophisticated Cisco Unified Communications solutions. Partners with a highly qualified unified communications practice can achieve a Master Unified Communications Specialization, regardless of certification level.

The Master Unified Communications Specialization offers partners the greatest differentiation and branding opportunities along with the highest Value Incentive Program rebate as a reward for providing value-added services and for commitment to their customers’ success.

To achieve the Master Unified Communications Specialization, partners must first attain the Advanced Unified Communications Specialization. Next, partners must meet stringent requirements to demonstrate their master-level capabilities and customer success track record.

Requirements must be met in three areas:

• Customer success: Partners must provide, annually, five customer references for successful delivery of integrated, multiple unified communications solutions and applications integration in areas such as contact center, unified messaging, rich media, mobility, and presence solutions.
• Technology expertise: Partners must meet additional technical requirements, such as additional CCIE certified individuals (CCIE-Voice, for example), industry-recognized project management credentials, and Cisco and third-party application integration experience.
• Services capability and methodology: Partners must be able to provide comprehensive services assessment across the Cisco Lifecycle Services phases, including ISO prescribed skills for the operate phase and post-implementation support (with Day 2 troubleshooting and solution optimization).

To protect the integrity and value of the master specialization, Cisco requires an annual onsite audit. Partners will be asked to provide validation of third-party certifications, proof of specific business processes, and proof of proficiency in unified communications technologies.

Learn how Master Specialization can help you help customers