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Partner Central

Partner Helpline


Effective March 8, 2008 you will be required have a CCO id to open a case for Partner Helpline. Register now to obtain a CCO login if you don't have one.


Cisco is committed to providing its partners with the highest-quality support. Partner Helpline is a direct support path for any partner issues, including complete presales technical, and product design assistance. Select one of the support groups from the options below. You can search the extensive knowledge base for information, or open a case for more support.

For more information, refer to the Partner Helpline At-a-Glance.

Partner Helpline

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Partner Helpline

The primary pre-sales and on-boarding support link for partners focused on small- and medium-sized businesses.

Presales Technical Support

Partner Helpline

Partner support for Presales technical product information. Including Network design and product selection assistance



PDI Help Desk

Planning, Design & Implementation

Partner support for the Planning, Design and Implementation of Unified Communications products

Partner Relationship Support
(Non-Technical)

Partner Relastionship Team

Support for partner certification, specialization, and channel partner tools including access or login issues

Advanced Tool Support

Advanced Tool Support

Support group for Advanced tools and Programs including Discovery, Demo Remote, Cisco Demo Solutions, and Quotebuilder